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Provider Terms & Conditions
THIS IS AN IMPORTANT DOCUMENT. IT IS A LEGAL CONTRACT BETWEEN YOU AND US. PLEASE DO NOT AGREE TO IT UNLESS YOU HAVE READ AND UNDERSTOOD IT AND ANY DOCUMENT MENTIONED IN IT. WE RECOMMEND THAT YOU CONSULT A LAWYER. YOU SHOULD ALSO HAVE THE DOCUMENT TRANSLATED INTO YOUR OWN LANGUAGE IF NECESSARY. IF YOU NEED ANY CLARIFICATION, PLEASE ASK US AND WE WILL ENDEAVOUR TO HELP, BUT WE CANNOT GIVE YOU LEGAL ADVICE. WE REGULARLY UPDATE OUR TERMS AND CONDITIONS. IT IS YOUR RESPONSIBILITY TO KEEP UP TO DATE.
Other applicable terms
Information about us and how to contact us
maidsolutions is a technology platform, accessed through the Site or the App, that connects users (Users) with third party providers of cleaning services and certain other services as listed on the Site such as you (Service Providers). It enables Users to engage the services of a Service Provider in their area for the provision of those services (Services).
If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us by email at email@example.com
Registration by the Service Provider
You acknowledge that, in determining whether to include you on the Site as a potential supplier of Services, we rely on the accuracy and completeness of the information supplied by you during the registration process. You therefore confirm that all such information is accurate and not misleading and that we may use it to carry out any of the searches or checks referred to below.
You also confirm that you possess all approvals and authority (including the necessary immigration status) required to work in the United Kingdom on a self-employed basis and, in particular, to provide Services to Users.
You authorise us and/or any of our appointed agents to carry out all necessary searches, including searches of consumer credit records, in order to verify the information you have provided.
You also authorise us and/or our appointed agents to perform Basic Disclosure and other checks through Disclosure Scotland (http://www.disclosurescotland.co.uk), together with any other relevant criminal record searches we consider appropriate. You hereby grant permission for Disclosure Scotland (or any other criminal record search provider) to forward the Disclosure Certificate (or similar search result) direct to us and for us to open the Disclosure Certificate (or similar search result) upon receipt (even if it is addressed to you).
You must promptly disclose to us all matters which are material to your ability and suitability to provide Services to Users, as well as any material changes thereto.
Relationship between the parties
If you cause any damage to a User’s property in the course of providing the Services to them, you will be fully responsible for such damage and will reimburse the User accordingly. You therefore agree that, for so long as you are providing Services to Users, you take out and maintain in force with a reputable insurer appropriate general liability insurance cover in respect of any such damage.
You promise that you have the necessary skills to supply the Services.
You shall supply the Services in accordance with a high degree of professionalism and the highest industry standards. If cleaning work is not done up to a satisfactory standard, you agree to go back and complete the cleaning to the necessary standard at your own expense. In circumstances where you are unable to go back to complete a re-clean or the customer refuses for you to go back to complete a re-clean a refund may be provided to the customer which will be deducted from the amount owed to you.
You shall agree with the relevant User as to the provision and procurement of materials required by you to provide the Services to that User. We are not responsible for the provision of any tools, equipment or materials. The user may have requested cleaning supplies to be provided when using the maidsolutions platform, if this is the case by accepting the job you understand that providing supplies will be an expected part of the user and the service provider (you).
You acknowledge that we will notify you of any User cancellation by at least one of the following methods, mobile app, email, phone, whats app or SMS communication. It will be your responsibility to monitor these frequently to ensure you are up to date on your bookings.
If you have to cancel a scheduled booking or are otherwise unable or unavailable to attend the agreed location to provide the Services requested, you must notify us and the relevant User by email or telephone as soon as possible and without undue delay.
If you fail to attend the agreed location at the scheduled time of the visit, we reserve the right to charge you the full amount of the booking and a non-attendance administration fee to cover our reasonable costs arising as a result of the missed booking which we may, at our election, deduct from any amounts due to you from us.
You shall promptly notify us:
if, for any reason, you cannot attend any scheduled visit (in which case you must promptly notify the User also) or otherwise become unable or unavailable to supply the Services as contracted;
if you receive any complaints from Users; and
of any grievance that you may have in relation to Users.
If you agree to accept a booking through the maidsolutions platform and then at a later date decide that you no longer want or are unable to complete the clean we reserve the right to charge you a fee up to the total booking(s) value of the clean.
You shall attempt to resolve any complaint by a User directly with said User.
You shall only use User contact information in so far as is reasonably necessary to provide the Services. You shall keep such information confidential and shall delete it if requested to do so by us.
We do not carry out any checks on Users and cannot provide any guarantees as to the conduct of Users or the suitability or safety of their premises. You attend cleaning visits at your own risk. You must leave immediately if you have any concerns as to such matters.
By registering to use maidsolutions, you agree that all bookings between you and Users will be made through maidsolutions and that you will not supply any Services to any Users who have previously booked you through maidsolutions, or whose contact details you have received from us, other than through maidsolutions. If a User offers to engage or employ you to provide Services other than through maidsolutions, you must refuse such offer and notify us immediately. If you accept any such offer or if you make a similar offer to a User, we will immediately withdraw your right to use maidsolutions and you will be required to compensate us in respect of any losses we suffer as a result up to a maximum of £500 and we may deduct this from any money owed to you.
You also agree not to supply any Services to any Users who have previously booked you through maidsolutions, or whose contact details you have received from us, for a period of six months after the date of termination of the legal agreement between us.
You are free to set your own pricing, this will be agreed with maidsolutions before any bookings are assigned to you.
Payments will be made twice a month from the company to an account of your choosing. The first payment will be on the 7th, this will cover all work carried out between the 15th and end of the previous month. The next payment date will be the 21st, this will cover all work carried out between the 1st and 14th of that month.
You agree that we will process payments for your services on your behalf and maidsolutions are only holding onto these funds until they are released to you pending any issues from the users.
You agree that we will process payments on your behalf.
Intellectual property rights
You must not use any part of the content on maidsolutions for commercial purposes without obtaining a licence or other written consent to do so from us or our licensors.
Liability and indemnity
In no circumstances shall we be liable for any consequential, indirect or special loss or damages or for economic losses (including, without limitation, loss of revenue, profits, contracts, business or anticipated savings) or for damage to, or loss of, data or for damage to, or loss of, reputation or goodwill.
Both parties exclude all terms that are not expressly stated herein, including, but not limited to, any implied warranties as to quality, fitness for purpose or ability to achieve a particular result.
These content standards apply to any and all content that you post or upload to maidsolutions and/or to any interactive services associated with it (including, without limitation, any messaging service that allows you to contact Users). You must comply with the spirit and the letter of the following standards. The standards apply to each part of any post or upload, as well as to its whole.
We are not responsible or liable to you or any third party for any content posted or uploaded anywhere as a result of your use of the maidsolutions platform and/or the contract you had with a user.
Suspension and termination
We may at any time, whether with or without cause and whether with or without notice, immediately suspend your right to use maidsolutions (including removal of your profile from the Site and the App) and/or terminate the legal agreement between us and close your account.
You may terminate the legal agreement between us and request the closure of your account at any time on not less than 14 days’ notice by emailing us at firstname.lastname@example.org
immediate, temporary or permanent withdrawal of your right to use maidmyhome.co.uk (including termination of the legal agreement between us and closure of your account);
immediate, temporary or permanent removal of any content posted or uploaded by you to maidsolutions;
issue of a warning to you;
legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
further legal action against you; and
disclosure of such information to law enforcement authorities as we feel is reasonably necessary.
If we withdraw your right to use maidsolutions:
you must return all appropriate belongings back to customers prior to the release of final payment.
you must, if applicable, immediately delete the App from all Mobile Devices; and
you must not attempt to re-register to use maidsolutions.
Other important terms
You agree not to disclose, divulge or communicate directly or indirectly to any third party any information regarding us, maidsolutions.co.uk or any Users (including their contact details) without our (or their, as applicable) prior written consent. You must not use any such information other than is necessary to provide the services requested by Users.
Nothing in the foregoing paragraph will limit our right to take proceedings against you in any other court of competent jurisdiction, nor will the taking of proceedings in any one or more jurisdictions preclude us from taking proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.